How Sweet Change Can Be!

1. Why are you not sending cakes or pies anymore?

You know us from the original bakery telecake network formed in 1987 offering celebration cakes across the USA through our member bakery network, to 2008 coming up with a travel stable cake that could take the long journey to APO & FPOs on the front lines in Iraq & Afghanistan, and we are once again transitioning to introduce WIREACOOKIE.com! The demand for the cookies exceeded the cakes so it was time to make a change! Our fabulous custom photo cookies are a 'piece of cake' to order, just call us toll free 1-800-WIRE-A-CAKE {1-800-947-3222},and speak to one of our friendly cookie representatives who are available to take your order during business hours.

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2. How are the cookies delivered and what is the packaging?

The cookies are shipped 1st class & priority air through the United States Postal Service(USPS) to US zipcodes including PO Boxes within the 50 United States. The cookies are secure in a custom size box and are packed with care to prevent breakage. We have tested our technique and have perfected our packing method for optimum freshness.

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3. Can I place my order online?

We do not offer online ordering because cookies are custom decorated to your specifications. Please use the contact email link or call us directly at 1-800-947-3222 so we may discuss your specific event for the cookies. If you email us, one of our cookie reps will contact you to obtain the details within 24hours on business days. It is very important to type your email address correctly to receive the confirmation. If you DO NOT receive a response within this time frame, it is possible the email was not received so please follow up with a phone call.

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5. How much notice is needed to place the order?

We ask for minimum 14 business days lead time {more notice is appreciated during peak holiday months} for all orders.If it is less time we do our best to accommodate your requests.

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6. What are your prices and how do I pay?

Prices are quoted per order and vary depending on the quantity of cookies ordered. Please call us at 1-800-947-3222 to discuss.

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7. What if I want to order a cookie flavor that is not listed?

We offer a variety of cookie flavors that will certainly please. Chocolate Chip, Sugar, Snickerdoodle, Oatmeal Raisin and Brownie Cookies.

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8. I would like to order cookies for delivery on a specific date do you guarantee that? And will I receive a confirmation when the cookies are delivered?

Cookies are shipped to arrive on the date you indicate, however, on rare occasions there may be unforeseen changes through the USPS that could cause the arrival date to vary by a day. Please be aware that we cannot be responsible for the USPS scheduling. First Class mail service through the USPS does offer tracking.

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9. Do you deliver to Canada?

We do not offer mail service to Canada.

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10. Can I send cookies overseas to a loved one in the military to an APO/FPO address?

Please know it has been an honor to have shipped to APO/FPO addresses for the past 6 years. Due to military mail delays starting in January 2014, it has become a steady challenge to have our perishables arrive in a timely manner, therefore we have discontinued our overseas military shipping.

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